Coming Up This Week: Digital Health Show in Melbourne

First published March 27, 2017

The Digital Health Show has moved to Melbourne this year.

Tickets are available for their Summits (single or two-day passes) and free EXPO passes.

Learn from international and local speakers and presenters about the various ways you can get involved with eHealth in your area.

We were inspired by the Aged Care/Geriatric Medicineinnovations at last year’s event, as well as other highlights which you can read more about here.

Tickets are at digitalhealthshow.com.au

You + Career ≠ Self Worth

First published March 19, 2017

 

It’s devastating to hear of yet another young doctor suicide in Australia.

As the papers report, the 4th known in 6 months; probably many more unreported.

That doesn’t include the statistics for other healthcare professionals in Australia, or of those who work within healthcare; and of course, those from non-healthcare professions, too.

We don’t know the victims personally, and we’re not going to pretend we know their story.

But we know our own stories.

The pressure of our careers and perfectionism in the age of Instagram is higher than ever, and we want to remind everyone:

Your career is not your value as a person.

We know it.

And we can give advice on how things can change in the healthcare profession.

Because, this may not surprise you, these exact same issues crop up in the startup world, too. 

 

The same exacting degree of impossible high standards. 

Being the top one percent of the cream of the crop. 

Feeling like you have to beat and compete with that top percent of the cream of the crop. 

Congratulating yourself for pushing through 100 hour work weeks or more without a break, week on week.

Being made to feel ashamed when you try to enjoy your Sunday off but have hours of lectures to catch up on.

Being told by senior bosses and advisors that “we’ve been there, we’ve done that, we’ve pushed through insane hours at the risk to our health and our relationships, too.”

The thing is, thirty years down the track, the seniors in various professions may have neglected to realise the impact that social media and digital devices have on all industries and their workers.

We’re constantly surrounded by information overload.

Our email inboxes keep filling.

Those Tweets keep flowing in.

Our patients demand the best, and we are doing our best within our limited neural networks. 

Peer pressure scorns you when you haven’t published enough papers.

Your brain and body work best when you have enough rest.

We have to accept that we can never know everything. 

We’re not perfect.

And despite the external factors set to validate “success,” we have to remember we’re able to set our own internal values. 

We’ve been in the undergraduate medical class where people sneered at Mindfulness and Resilience training.

We’ve been there when we were too scared to call in sick despite being sick with gastro, because we’re worried our colleagues will think we’re too “soft” or faking it.

We’ve seen colleagues return to work when they’re still having gastro, risking hospital outbreaks, because they are the only Registrar on call that weekend in a major city hospital, and their bosses don’t get paid for stepping in for them.

You feel pressured to return to work before you’re well, too.

Yet other colleagues make it difficult for the workplace to trust your cohort, because when they call in sick, they’re pictured at festive events the same day they were meant to work.

We’ve been told we’re worthless by Directors of Training, despite studying and working at the cost of seeing loved ones when they needed us.

We’ve cried through weekends off because they were never really “off” when you had to study, study, and study for fellowship.

We were told by Colleges and work paraphernalia to look after yourself and seek help.

When we tried to do more sport or see friends, we had the opportunity cost of less time for study group.

We were told we didn’t want it badly enough, and we knew that was bull.

Yet it’s never enough.

There’s always going to be someone who says you’re too “soft” or worse.

You have to learn to tune them out.

You have to know what’s important to yourself.

What happens if you do achieve that goal you’re seeking? Will it really make you happy? Or will it more likely unlock another list of far-reaching career accomplishments you’ll need to add to your LinkedIn?

You have to accept that the only thing you can be perfect at is being YOU. 

Being the one who your aunts and childhood friends call on your birthday.

The one who gets to hold your nephew.

The one who gets to laugh at your partner’s jokes.

The one who bakes the best cake in the family.

Who were you before you started your degree?

What interests did you enjoy along with medicine or your profession?

What did you do to relax?

If the answer’s “Nothing!” to all of that, you can still start something now.

Did you ever talk to anyone outside of work about your problems?

The strongest thing you can do is find someone.

Your problems are NEVER too small to share with someone who cares or is trained to help. 

Lifeline, Beyond Blue, a counsellor, psychologist, a GP, the Victorian Doctors’ Health Program– they’re all there to help you.

Most major workplaces including hospitals, manufacturing factories, corporations, and so forth- have an Employee Assistance Program or similar where staff can access free, confidential counselling sessions.

You can go to the other side of town or chat over the phone, and not let it be known to anyone in your workplace or fellowship college.

You may not click with that counsellor or listener immediately, but persist – or try someone else. It’s not personal. The counsellor relationship doesn’t have to be perfect immediately.

Try something new. The brain loves novelty. Attend an acting class. An illustration class. A free yoga session on the beach. Be anonymous. Challenge yourself to step out from what you know. That one-hour break at the new yoga session could be exactly what you need to feel reinspired.

Call a friend you haven’t seen since school. It’s amazing how similar our paths are, despite differences in uni degree (or lack of- and it’s incredible what lives people can build for themselves without a college or uni diploma!). The same stressors. The same feelings of lack of self-worth in any industry.

A key reason why we started this blog was to inspire others about healthcare and entrepreneurship. Because those skills and these stories of real people who have hit rock bottom before career success, can be used by you, too. 

It doesn’t matter if you’re medical or not.

At the crux of it, you’re doing whatever you do because you want to do good.

And doing good (and being well enough to do this) involves taking risks.

You’re thinking like an entrepreneur if you take a risk and decide to take time out from training.

You’re thinking like a startup founder by deciding to apply for a paid Biodesign Fellowship overseasinstead of following the PhD route the majority are taking.

You’re a risk-taker if you decide to apply for a Google prize through your PhD.

You’re creative by founding a cancer app combining clinicians’ and patients’ needs instead of waiting a few years to finish training before starting to make an impact.

And you’re a champion if you’re learning to deal with your fears

Both the medical and startup worlds must learn to be kind to their own. 

But while they’re learning how to do so (and it’s really not that hard to be nice), refuse to be a victim. 

You are in control of your actions.

Be yourself. Be passionate about being your best self, in medicine or any tribe you’re connected to.

And allow yourself to receive kindness from others.

You’re not alone.

Help can be found in Australia from many sources including Lifeline (13 11 44), BeyondBlueBlack Dog Institute, the Victorian Doctors’ Health Program, and your GP. Please comment below if you have more resources to share including outside Australia.
There is also a
donation fund set up in honour of a recent doctor-suicide victim.
Thank you for reading this. 

Book Review: Programming Your Mind For Success Through “She Means Business” by Carrie Green

First published March 15, 2017

 

We came across Carrie Green and The Female Entrepreneur Association via Facebook awhile ago. Having benefited from being a part of their community, and having experienced Carrie’s work firsthand, it was a delight to see that her book is now available worldwide.

 

Carrie’s book “She Means Business” is available at Australian and international bookstores as well as online. Pic: The Medical Startup

We gain a lot of medical startup lessons from other industries, and Carrie has built an industry-agnostic community based on her experiences as a sole female founder of a tech company. She did this while studying Law in the UK, creating a mobile phone-unlocking business back in the pre-smartphone era. She taught herself how to build a website, and showed how just launching (even when she felt the website wasn’t that attractive) helped her business progress faster. (“Done is better than perfect” in many cases!) According to “She Means Business,” her business turned over $50,000 a month. But she was unhappy, and realised meaning was missing from her life.

 

 

After several months of personal exploration, Carrie realised her mission was to empower female business owners worldwide, and to connect with others sharing her experiences. It’s well-known that women (generally speaking) connect in business differently to men. Sheryl Sandberg covers great ground in her book “Lean In” about those differences, and how women and men can support each other in their journeys to leadership and fulfilment. Carrie uses her own personality and lessons from exploring the mindset of business success to empower over 100,000 women across the world, now generating more than $90,000 a month in revenue through the Female Entrepreneur Association.

Yet, it takes time to build a success. Carrie says it took five years for this revenue target to be achieved. She mentions that as recently as 2012, the FEA was growing, but was not financially sustainable. Being frank about these realities helps readers remember that we’re all human, and that time is the biggest investment in a successful life, no matter what success means to you – financially, spiritually, or otherwise. And because we’re all limited by time, what would you most want to spend your greatest asset working on?

The Female Entrepreneur Association differs from other business groups by focusing first and foremost on Mindset. The Mindset of Success and empowering your self-talk is what will get you through the hard times; the moments of self-doubt; the crippling anxiety of “will it fail?,” and the push to quit versus persist. Carrie shares her many tools and tricks, which you’d normally have to pay a monthly Member’s fee for access to, in a very readable and enjoyable book, written in her warm, conversational voice. For men who are thinking this book isn’t for them, Carrie reveals that many of the mindset tools she’s equipped with come from her dad’s books and audio collection. Her dad even sent Carrie and her siblings (brothers and sister!) to classes on resilience and positive thinking when they were kids. Carrie speaks often, including on TEDx, about “programming your mind for success,” and while reading this book, you’ll realise that your greatest tool for startup success is your mind.

Purchasing the book also unlocks a 28-day “She Means Business” challenge, with actions guided by Carrie throughout the book as well as bonuses online.

You can purchase “She Means Business” through Book Depository or your favourite booksellers.

*note: affiliate links in this article- we may earn commission from the bookseller.

Interview with Dr Linny Kimly Phuong, Founder of The Water Well Project

First published March 8, 2017

Happy International Women’s Day!

Future Paediatrician Dr Linny Kimly Phuong created The Water Well Project as a solution to the problems she saw in migrants, refugees and asylum seekers with varied degrees of health literacy. This not-for-profit runs free health education sessions for people of refugee or asylum seeker background. Volunteer healthcare professionals host education sessions on common health topics, such as healthy eating, and navigating the Australian healthcare system.

It’s a win-win for all parties. Not only do attendees regain a much-needed focus on their health, and learn what healthcare resources are available to them, particularly after traumatic life events; healthcare professionals also improve their communication skills and life perspectives by meeting people of diverse backgrounds.

Dr Linny Kimly Phuong (2nd from left) with other committee members at a City of Melbourne Awards presentation. Photo courtesy of Linny and The Water Well Project.

The Water Well Project was named to represent the safe space and traditional communal meeting place where many communities worldwide meet and talk whilst collecting water.

Through her work, Linny has gathered a great team of volunteers to help deliver sessions around Victoria; and was a state finalist for the Young Australian of the Year, all whilst completing her General Paediatrics and Paediatric Infectious Diseases training in Melbourne. If you’d like to support The Water Well Project through volunteering, donations or partnerships, please visit thewaterwellproject.org.

We learnt about Linny’s journey below.

 How did The Water Well Project begin? 

I definitely didn’t do this on my own.

And I didn’t set out to start a charity, it sort of just happened.

But I had a great group of friends and mentors who helped the idea get off the ground, and away we went.

What was the scariest thing about getting started?

Not knowing what the project was going to become.

How do you manage your time as Founder and Chair of The Water Well Project as well as your work as a Paeds ID fellow at the Royal Children’s?

Work life balance is not my friend right now. I am hoping 2017 is the year where this improves.

My clinical role is quite demanding, so I do a lot of work on the Project after hours and on weekends; and of course I have lots of helpers.

How has the Project helped you with your clinical work (and your life outside of medicine)?

Being involved with people of refugee and asylum seeker background always reminds me of the journey my parents came on to get to Australia.

In my clinical work, I have learnt how to work effectively with interpreters and better engage with individuals of refugee and asylum seeker background. I also love hearing stories about how people arrived in Australia and am always touched by their resilience.

Do you have any mentors or people you look up to for guidance or advice? Are they medical?

I am so grateful that I have had many mentors throughout my short career to date thus far. Some are medical, some are not. They all offer me differing viewpoints on life and provide me with a greater perspective on things.

How did you learn how to create a non-profit? 

A lot of reading and learning along the way!

 Linny and other committee members of The Water Well Project. Photo courtesy of Linny Kimly Phuong and The Water Well Project.

What’s your biggest dream or goal for The Water Well Project?

I would love the operations of The Water Well Project to remain sustainable both logistically and financially; and for there to be a greater awareness of our organisation outside the medical arena.
My dream is that we are one day able to employ an inspirational CEO-like figure who takes on the responsibilities of maintaining and growing The Water Well Project. I would love for us to reach  those communities who would benefit most from our services, particularly those who are outside of metropolitan Melbourne.

Any advice for others wanting to create a non-profit or social enterprise? 

Do your research in finding out who you can work with within your desired sector. The best projects are collaborative and do not create unnecessary duplication.

How can people get involved with The Water Well Project, whether they are doctors or not?  

People can get involved in a number of ways- they can volunteer as healthcare professionals, contribute their skills in other support roles or make a donation to The Water Well Project.

To find out more about The Water Well Project’s upcoming events, please visit thewaterwellproject.org.

Job Listing: Australian Medical Startup Looking For Doctor

First published February 20, 2017

 

Surgical doctor Chandrashan Perera’s startup Nebula has recently been funded after its success in the Melbourne Accelerator Program last year. They’re now looking for another doctor to join their team in a paid non-clinical role.

Nebula’s tech solutions aim to help medicine by improving patient engagement with doctors; improving patients’ understanding of their conditions, and helping busy doctors spend more time looking after patients while collecting data for research.

Ideal Requirements:

  • Medical background (junior doctor is suitable, preferably with a surgical interest or background)

  • Amazing people skills including being able to meet with hospital directors, surgeons, insurance companies and so forth

  • Ability to travel frequently throughout Australia

  • Ability to present well at conferences and head up research projects, plus create medical and educational content

This is a varied role that will give you a taste of the startup life, whether you’re wanting a break from studies and fellowship training, or whether you’re deciding to leave clinical medicine fulltime in future to work on healthcare technology solutions. The skills you’d gain would be invaluable for your CV and resume, and would help build networks across the world for better patient care.

If you think you or your friend would be suitable, please contact chandra (at) nebulahealth.com.

The Rest Is Noise

First published January 30, 2017

 

We’ve borrowed the title of Alex Ross’ work on 20th-century music history to explore the effects of visual noise on user experience (UX).

Think about your hospital’s electronic medical record (EMR or DMR for digital). Think about your state or government’s ehealth websites for registration. Think about your community’s latest app for tracking fitness goals or sleep patterns. If you’re a patient, think about your blood glucose-monitoring diary on your smartphone. How user-friendly do you find them?

That’s the science of User Experience.

If a cafe can create a great user experience through design, why can’t an EMR do the same? Urban Espresso, Coffs Coast. Pic: The Medical Startup

How easily can you find the window you need?

How many sidebars and banner ads pop up or urge you to sign up for something?

If you’re a clinician, how many windows must you enter details and click through before you reach your patient’s details, let alone their blood results from this morning? How irritated do you feel when an alarm byte rings because there are too many dings and sound-effects distracting you from achieving your intention?

 

When does click-inertia lull you into a false sense of security, so that when another pop-up brings an alert about a patient’s low blood sugar, you idly click and miss it?

How many Windows Explorer tabs must you switch through before you find your Radiology Results window again?

How do tables versus graphs in your app aid or confuse your patient or doctor?

These are some of the issues that a user experience designer must work through and solve when building a tech platform, particularly in the critical stakes of healthcare.  And, just like testing a hypothesis in a clinical trial, an appropriate user population, ideally with randomisation, should be included in the beta-testing, trial and feedback process.

Goals of Optimal User Experience:

  • minimise click-weariness

  • minimise visual noise

  • create a seamless process with inbuilt security

  • make the experience as pleasing for users (patients, loved ones and clinicians) as possible. (We’re going to aim high here; the real word we’re shooting for is joy.)

Look at the world outside of medicine. It’s no coincidence that visually-centred apps like Instagram, Canva and Pinterest are exploding in popularity. The earliest humans first told stories through hieroglyphics and pictures.

And remember, nearly 15% of the world is illiterate. Many are in developed countries.

It is difficult to optimise the UX for everyone in healthcare, but remember, simplicity is just as relevant here as anywhere else.

And perhaps, with machine learning and AI poised to help efficiency, maybe clinicians’ tasks will be filled with less of the mundane and more of the art of medicine.

By the way, did you know that the CEO of Pinterestwas aiming to study medicine?

How do you use human-centred design thinking in your startup or project? How are you testing and evaluating your project’s effectiveness? How are you learning about UX, particularly as a non-tech person? How about as a tech designer learning about healthcare? Comment below or contact us to share.  Sign up to our mailing list if you’d like updates on posts. 

Ask Yourself Why

First published January 12, 2017

Why are you doing this?

Why are you studying medicine?

Why are you working in healthcare?

Why are you wanting to change healthcare?

Why are you unhappy with the way things are right now?

If you’re stuck, no matter what journey you’re going through, it’s crucial to ask yourself your reasons for doing this.

I’ve realised that your “Why” is not just a short sentence that’s slipped into your pitch deck as neatly as your shirt is pressed.

Although by necessity you should keep your “Why” brief and memorable in your pitch deck or CV’s mission statement.

Your true “Why” encompasses more than that.

Your “Why” is a journey of growth, of exploration and maturity.

Your “Why” may change as your learnings  evolve over time.

You may have several “Whys” to contend with in your head. Some may remain the same, others will be shooting ahead at lightning speed.

That’s all okay.

I’ve been absolutely amazed at the conversations that have opened up from starting my blog, and new friendships. And I’ve realised that blogging has helped me connect with others in and out of healthcare figuring out their why.

I love helping others figuring out their why.

Your “why” can consist of both action or inaction at a point in time, and that’s okay.

You don’t have to shout out your reasons to the world. As long as you’re honest with yourself, you can start to move forward with purpose.

I was incredibly lucky to spend time travelling to one of the most culturally significant places in Australia, and catch up with family and friends over the festive season.

It was a hectic year. I learnt so much about healthcare, the startup world and about myself during that year.

I learnt what works for me, and what doesn’t.

I learnt to trust myself.

I learnt to speak up.

I learnt that my life is different from everybody else’s, and my decisions will reflect that, even if they don’t make sense to others.

And these are things that you will learn, or have learnt already, as you journey through your healthcare or startup adventure.

Leave a comment below, or contact me if you want to share what your why is at the moment, or what your why is for your journey through 2017.

Thanks for reading :) 

New Year, New Opportunities

First published January 2, 2017

 

Happy New Year everyone!

We hope you’ve had/are having a wonderful festive season, and look forward to sharing more news with you in 2017.

Here’s an exciting one. Want to be paid to innovate?

The Texas Medical Center (TMC) in Houston has a couple of world-class opportunities for Australian and international startups, individuals, and aspiring digital health innovators.

Read on to find out about opportunities at the world’s largest medical centre, home to a co-working space, Innovation Institute, accelerator (TMCx), Maker Lab, and more.

 

  1. The TMC Biodesign Innovation Fellowships offer places in two fellowships: Medical Device Innovation, and Digital Health. Applications close mid-January. Learn more at http://www.tmc.edu/innovation/apply/.

  2. International BioBridge: partnership between theHealth Informatics Society of Australia (HISA) and the TMC, bringing Australian digital health and medtech startups to Texas for four months. Similar to the Innovation Fellowship, there will be two groups; Digital Health, and Medical Devices (launching later this year). More information is at http://www.hisa.org.au/blog/applications-invited-digital-health-startups-entrepreneurs/.You don’t need to be a medical doctor to apply for these opportunities, allowing anyone the opportunity to create new solutions for a better healthcare future.

    Have you heard of other health tech fellowships and opportunities like these? Have you participated in similar programs before? How have they helped you and your startup? Leave a comment below or sign up to our mailing list for more updates.

Merry Christmas and Happy Holidays

First published December 23, 2016

Thanks for enjoying our articles and posts this year.

It has been amazing creating new conversations about medical innovation and entrepreneurship, and we’ve enjoyed meeting many of you at the various events we’ve reported on this year.

Have a happy and safe holiday season, and look forward to more in 2017.

Mayo Healthcare and Social Media Summit: Interview with Colleen Young, Community Director for Mayo Clinic Connect’s Online Patient Community

First published November 10, 2016

Colleen Young (@colleen_young on Twitter) is the Community Director of Mayo Clinic Connect, an online community for patients and their loved ones to connect with others experiencing illness. Mayo Clinic Connect is  a unique platform that also educates users about their conditions, and has regular input fromMayo Clinic doctors and other healthcare professionals.

Colleen is also the founder of Health Care Social Media Canada (@hcsma or #hcsma on Twitter). She has conducted extensive academic research into the potential of social media to help along a patient’s journey through illness. She kindly took time to answer questions about her experiences in the lead-up to the Mayo Healthcare and Social Media Summit in Melbourne, where she’ll be speaking next week.

 

Colleen Young, Community Director of Mayo Clinic Connect. Pic courtesy of Colleen Young.

How has social media transformed healthcare? 

The connectivity that the social web has afforded people is the single biggest innovation in healthcare.

It’s taken away the terminal illness of isolation, brought people together so they can learn, recognise their knowledge and share with others. This is true for providers, policy makers, researchers, educators as well as patients and family caregivers.

 

What’s the biggest advice you would give healthcare startup founders or clinicians who want to build a community for their patients or users?

Technology alone does not create community. To effectively connect people, foster discussions that build relationships and create circles of trust requires a human commitment. Many recognise the potential of online communities to affect change, such as provide support and reduce isolation, improve health, change a health behaviour or to even drive research or change policies. But behind every successful community is a leader or team of people that helps nurture the community and to constantly calibrate the fine balance between growth, activity and sense of community.

 

Mayo Clinic Connect. Pic courtesy of Mayo Clinic and Colleen Young

How can the risk of misinformation amongst patient communities be reduced? What are your thoughts on the best ways to moderate patient communities within hospitals, clinics, private Facebook groups or healthtech apps? 

Many health organisations are concerned about disclosure of personal health or other sensitive information and the proliferation of misinformation. However, if your community has clear policies, proactive community management, as well as active moderation and community participation, these concerns are largely unfounded for online communities. Clearly stated policies make it easy for moderators to modify—and in some cases remove—posts that contravene terms of use, such as commercial postings, advertisements, or impersonations; posts that relate to illegal activity; those that contain disrespectful language, and so on.

 

Community managers, moderators, and core members model behaviour and can guide members who may have unwittingly shared sensitive information or misinformation. Such modelling establishes and maintains the desired tone of a community. Communities with a secure sense of community can rely on responsive self-policing to correct misguided behaviour and misinformation. In fact, rather than removing misguided information, allowing and enabling community members to correct misconceptions and provide balanced debate can be a very productive bonding opportunity that deepens the sense of community and establishes the value of collective knowledge. Undesirable behaviour does happen in online communities, but responsive community management can maintain the integrity, reliability, and value of the collective community knowledge. (Colleen has written more about this at her website.)

How comfortable were your clinical colleagues initially when Connect launched, and what helped to make them feel more at ease with patient Connect communities if there was unease?

Mayo Clinic has long been a leader in the use of social media. Connect was an extension of our social media presence. Clinicians and staff have readily embraced the patient-to-patient exchanges and strength of the community on Connect which underlines a core value at Mayo Clinic – patients are knowledgeable and participatory members of their health care and well being.

Connect presents a unique opportunity for clinicians to be invited into the patient conversations. All provider participation whether it be in the group discussionswebinars or blog pages, is done in concert with the patients.

Hear Colleen speak at the Mayo Healthcare and Social Media Summit in Melbourne, Australia next week. Tickets are available here

We also interviewed Simon Pase, Video Producer at the Royal Children’s Hospital, Melbournewho will also speak at the Summit.

We’re grateful to have been granted media access to the Summit.